Welcome to Facilitated Solutions

Online Training

Where you will learn skills to PREVENT, MANAGE and RESOLVE conflict from trained and experienced Mediators and Conflict Management Specialists.

Courses and Bundled Programs that enable you to learn at your own pace

Facilitated Solutions, a premier, Canadian mediation firm and industry leader headquartered in Winnipeg, Canada, specializes in workplace conflict mediation and training for:

  • governments,
  • crown corporations,
  • private corporations and
  • non-profit organizations.

Training is one of the most helpful (and non-threatening) ways to build skills, capacity and competence in leaders and employees.

Facilitated Solutions Online Training Courses and Bundled Programs are:

  • Designed to help employers and employees learn skills so they can prevent, manage and resolve workplace conflicts
  • Rooted in both theory and practical experience
  • Engaging, insightful, entertaining and provide an excellent return on investment
Learn to transform conflict into positive change!

Elevate your company's training with our Hybrid Approach!

Combine online courses with live, interactive sessions

"When an organization combines one of our online courses with live training (in-person or by video conferencing), participants arrive at the live session ready to discuss real-life examples. They are more readily able to engage in meaningful skill development as they have already learned core concepts and models from the online course videos," says workplace conflict trainer, David Falk.

For more information or to book a Hybrid training session for your organization, email [email protected]

Testimonials from Training Participants

“Excellent... Tons of knowledge and really appreciated your 'real' style-very engaging and l learned a lot from you.“

–HR Consultant, Manitoba Hydro

“I thoroughly enjoyed the workshop. Well delivered, very engaging, expert presenter. Thankyou!“

–Karen, training participant

“There is always new learning for me in these sessions!“

–Indi Ramkissoon, Human Resources Manager, Winnipeg Airports Authority

“I really enjoyed the instructor. He is a very smart man and an asset to your organization. He has tons of experience and he is well-educated as well as funny. I really enjoyed his style.“

–Jasmine Sheshka, HR Consultant, Great West Life

“This training was excellent! Much better than I expected and I had HIGH expectations. Thankyou.“

–Barb, Union Rep

Facilitated Solutions Mediators

Additional Facilitated Solutions Services

In addition to these self-paced digital courses, Facilitated Solutions specializes in delivering:

  • Customized Training
  • Workplace Mediation
  • Leadership Coaching
  • Workplace Team Assessments

All services can be delivered online or in-person.

Contact us for more information or a free 1/2 hour consultation
[email protected]

Facilitator leading an on-site group training session
Live Customized
Training and Facilitation


Conflict management employee or leader coaching via computer
Conflict Mediation
and Coaching Services

Workplace team assessments and mediation services
Workplace Team Assessment
and Team Development

Contact for further information:

Email: [email protected]

Call: 204-774-5389

More about Facilitated Solutions

Here is everything you ever wanted to know about our full suite of services–about who we are, what we do and how we do it:

1.We exist to equip and support people to prevent, manage and resolve conflict.

We do this through providing excellence in service delivery in the areas of mediation, facilitation, coaching, team development and training. Workplace training, coaching and team development sessions equip people with tools, skills and ways of thinking that prevent destructive conflict from impacting relationships while preparing individuals and groups to better engage in difficult conversations as they inevitably arise. Mediation and group facilitation provide active support and assistance when difficult conversations are required, especially when parties find it difficult to manage the process on their own.

2.We love what we do.

Every person on the FS team is engaged and ignited by the work we do together. We may each talk about it differently, yet we undoubtedly share a passion and deeply held belief that our work–our mission and vision and the values that uphold them–is important and meaningful. And changes people’s lives (for the better).Ours included.

3.We are the only mediation firm in Manitoba that intentionally works together as a collaborative team for support and development.

Our firm is committed to working as a team to provide both support and accountability to our practice. Our practice of using a co-mediation/co-facilitation model is one demonstration of this value. This means that our clients get the benefit and wisdom of the whole team, not just a single person. Using a peer supervision model of accountability, we meet regularly to consult with one another on a variety of practice related issues, including our challenging files. Peer-led education and external professional development opportunities are highly valued.

4.Helping people have difficult conversations is our specialty.

Facilitating challenging or conflicted conversations is our primary focus and has been since our inception in 2002.This specialization means that we have unique expertise in both delivering services using a wide variety of models adapted to each unique context, along with the subsequent insight of years of experience with thousands of hours dealing specifically with complex conflict.

5.All of our mediators have deep roots in the Restorative Justice movement.

Perhaps it is no accident that we all began our mediation careers in community and victim-offender mediation. These principles and paradigms continue to anchor our services with workplaces and families.

As such, our work encourages a deep mind-shift away from a more punitive orientation:

From “What rule has been broken?” to “What happened?”

From “Who did it? ”to“ Who/what has contributed to the situation?”

From “Who is at fault? ”to “Who has been hurt? What has been damaged?”

From “What do they deserve? ”to “What are the needs?”

From “How should we punish?” to “How can we recover?”

6.We are all active mediators and trainers in mediation.

Each of us is deeply committed to the development of the broader mediation field. The rare combination of practitioner/trainer places our firm as a leader in pushing the boundaries of conflict intervention models. We work to grow the next generation of mediators while being a premiere national resource for advanced professional development for both veteran mediators and conflict management specialists.

7.We have specialized expertise in working with groups.

Interpersonal tensions are often placed against the broader backdrop of group difficulties, whether that’s at work or in a family context. We understand the complicated dynamics of group conflicts and have developed models and intervention tools grounded in experience to help address tensions at all levels of the system.

Our expertise in this unique and complex process has been sought after not only by organizational leaders looking for resources and assistance but by experienced mediators who are seeking to expand their range of services to include working with conflicted groups.

8.Collectively, we have over a century of specialized experience in mediation and conflict intervention.

Experience is the greatest teacher. While knowledge and understanding of the mechanisms and dynamics of conflict are of course critical, there is just no supplement forexperience.100+ years of experience translates into tens of thousands of hours in the mediation room, helping clients struggle through a vast range of extremely difficult circumstances. And with this experience comes a very specific expertise, resourcing clients, both individuals and groups at any and all system levels, to work through tensions and conflicts towards more harmonious and productive relationships.

9.FS lead mediators have been awarded the Chartered Mediator designation by the ADR Institute of Canada.

The CMed designation “recognizes a superior level of generalist competence, the goal being to assist those requiring mediation services in finding highly experienced and skilled mediators”. This ensures a high and consistent set of qualifications and standards is met through education, practical experience and skill assessment, as recognized by an external body of leaders in the field.

10.Our client commitment is foundational to our work.

Transparency–To always be “up front”. Surprises (whether they be related to process or fees or something else) are in no one’s best interest.

Efficiency–To always work as cost-effectively and time-efficiently as possible. We are sensitive to our client’s constraints and understand the need to control costs, both human and financial.

Collaboration–To maximize the combined wisdom of the organizational insiders (client leadership/management) and the outsiders (external consultants/mediators).

Information/Plan Forward–To provide client leadership with the necessary information including options for consideration concerning next steps to support progress, regardless of the process outcome.

11.We always seek to work ourselves out of a job.

The goal of a conflict intervention process is to build understanding between conflicted parties so that they can better manage their relationship going forward (including developing a clear “roadmap” for their future interactions).On average, over 90% of our interpersonal mediations result in a formal agreement or memorandum of understanding between the participants. Our clients tell us that the conversations and the commitments made in our processes are instrumental in transforming interpersonal tensions and key in establishing support and accountability mechanisms.

We also understand that one of our primary roles as conflict specialists is to “help leaders lead”. This means that, while we may be working with a particular team situation or staff conflict, we are also actively working collaboratively with management, providing them with tools, skills and new ways of thinking that will leave them better equipped to lead their teams towards health after we leave the organization. To us, this is success.